Panorama Education · AI
AI Survey Insights
One of Panorama's first user-facing AI features. It pulls the most
useful findings out of large survey datasets, compares them to
national benchmarks and past results, and links each one back to
its source data. Prompt quality was the big unknown, so I got a
working version into staging early and reviewed output with
Product, Data Science and Design for accuracy and neutral tone
while the rest was built.
Won over several large district clients that had been wary of AI.
Panorama Education · Reliability
Reporting stability
Our integration layer for Qlik, a third-party analytics platform,
was causing urgent sev-1 incidents more than four times a month.
As incident commander, I used AI to quickly learn how both the
integration layer and Qlik worked under the hood, then stabilized
it by combining redundant requests, cutting unnecessary traffic,
and optimizing call ordering.
That kind of incident stopped entirely, buying the team time to
move to a more stable data layer. Engineering leadership called it
out as an innovative use of AI.
Epic Systems · Clinical
Vaccine inventory rebuild
A major clinic customer was considering uninstalling Epic's
vaccine inventory tool. I researched the options, proposed
rebuilding it on Epic's more robust pharmacy inventory system, and
pitched the plan to leadership on both teams. Then I led and
mentored a growing team through the rebuild and wrote the data
conversion and rollback tools myself.
Shipped February 2022, during the COVID-19 vaccine rollout. The
customer praised the improvements, calling them "incredible."
Epic Systems · Clinical
Medication record, legacy to web
I was project lead for moving the outpatient medication
administration record, one of Epic's largest projects, from a
legacy front end to the web. I reworked data loading so each
screen needs a single database call, speeding up load times, and
designed and ran the usability study.
Planned the QA process that caught 93 issues before release, and
owned the fixes.
